Returns And Refunds
Cancellation
- Cancellation would be accepted only within 12 hours after the order is placed. Cancellation thereafter will be at the discretion of competent authority at Soccer House
- For Cancellation, an email must be sent to avanuefootballstore@gmail.com with complete details of the purchase and reason for cancellation.
Returns
*THERE IS NO RETURNS AND REFUND APPLICABLE FOR CUSTOMIZED/PRINTED ORDERS.
Returns only applicable for manufacturing defects or defects during transit only.
A query has to be raised within 48 hrs of the receipt of the shipment. Our policy lasts one day(24 hrs) post-delivery of the product. If two days has gone by since your order has been delivered, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
*THERE IS NO REFUNDS APPLICABLE FOR ANY ORDERS.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.
If you are approved, then your exchange will be processed, and the new item would be dispatched in 3-4 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at avanuefootballstore@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at avanuefootballstore@gmail.com
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
In the case of the Size issue, you will need to send us back the Product in the same Condition. After getting the product back, a new shipment of different size will be sent. The Shipping charge from your place to our place can’t be claimed. So please refer our size chart carefully before ordering the product.
